Important Notices/ Cancellation Policy
Precautions
To ensure a safe and comfortable journey, please check the general precautions, precautions specific to each service, and cancellation policies.
•Schedules and routes may change depending on weather and traffic conditions.
*Stopover locations and experience content may change due to time and safety considerations.
Please refrain from smoking or drinking alcohol on board
• Our staff can provide basic multilingual support, but if you require more advanced interpretation or translation services, this is available as an optional service.
•Although we have fixed routes, we can flexibly accommodate your needs and traffic conditions.
• Meals and facility use may not be included in the price
If the interior of the vehicle is soiled, a separate cleaning fee of 10,000 yen will be charged.
Service-specific precautions
Ski and Snowboard Tours
The course may be changed depending on snow quality and safety considerations.
•The tour price does not include rentals or lift tickets. Please prepare these separately. We can assist you if you wish.
Pick-up service
After arriving at the airport, you can wait for up to 60 minutes at other locations free of charge
•Depending on travel distance and traffic conditions, the desired stops may change.
Change and Cancellation Policy
Half-day and full-day tours
Cancellation date
commission
Up to 11 days before
10 to 8 days in advance
7 to 2 days before
The day before the trip start date
On the day the trip begins
After the trip has started or if you do not participate without contacting us
free
20%
30%
50%
100%
100%
Multi-day tours
Cancellation date
commission
Up to 21 days in advance
free
20 to 8 days in advance
20%
7 to 2 days before
30%
The day before the trip start date
On the day the trip begins
After the trip has started or if you do not participate without contacting us
50%
100%
100%
Pick-up service
Cancellation date
commission
Up to 8 days before
free
7 to 2 days before
30%
The day before the trip start date
On the day the trip begins
After the trip has started or if you do not participate without contacting us
50%
100%
100%